AI-driven booking system
Sharon Zuccaro, Touché Beauty Studio
We built Sharon an AI-driven chatbot, Toki, that handles her entire booking flow, checking real availability and confirming by email and WhatsApp. It answers in whatever language a client writes in. Alongside it, we built a CRM with automated follow-up for her coaching business. Booking used to mean answering every request by message, roughly a full day a week. Now she runs it herself, activating access for her limited client base and managing a waiting list for the rest.
"Before, I was answering every booking, cancellation, and reschedule myself, by message. It was easily a full day a week. Now Toki handles all of it, and since I only work with a limited number of clients, I can activate access for the ones I want and keep a waiting list for the rest. It’s completely changed how much time I spend on admin."